Privacy Policy for bdg33

bdg33 ("bdg33", "we", "us", or "our") operates the online betting and casino platform available at https://bdg33.lat (the "Platform"). We are committed to protecting the personal data of every person who uses our Platform, whether as a registered player, a prospective player who browses without registering, or a visitor who accesses our informational pages.

This Privacy Policy sets out the categories of personal data we collect, the purposes for which we use that data, the circumstances in which we may share it with third parties, and the rights that you hold in respect of your personal data. This Policy should be read alongside our Terms & Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming.

By registering an account, logging in, or otherwise using the bdg33 Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and, if applicable, request that your account be closed.

bdg33 collects personal data in a number of categories depending on how you interact with our Platform. The following table summarises the main categories of data we hold and the context in which each category is collected.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless this is strictly required for the purposes of responsible gaming intervention (for example, where a player discloses a gambling-related health concern to our support team).

bdg33 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide when registering an account, completing your profile, submitting KYC documents, contacting our support team, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our use of cookies.
• Payment Providers: Confirmation data returned by payment processors such as bKash, Nagad, Rocket, and Upay after a deposit or withdrawal transaction is initiated. This confirmation typically includes a transaction reference, timestamp, and payment status — not your full credentials.
• Identity Verification Partners: Where we use third-party identity verification services to confirm your identity and age, those services may return verification results and risk scores to bdg33 as part of our KYC process.
• Fraud Prevention Services: Data returned by fraud detection and anti-money-laundering screening tools that we use to protect the security and integrity of the Platform.

bdg33 uses the personal data we collect for the following purposes. We only use your data where we have a legitimate and lawful basis for doing so (see Section 5).

• Account Management: To create, maintain, and administer your bdg33 account, verify your identity, process your deposits and withdrawals, and communicate with you about your account activity.
• Service Delivery: To provide you with access to the full range of bdg33 services, including sports betting markets, live casino games, slot titles, fishing games, and other content available on the Platform.
• Regulatory Compliance: To fulfil our anti-money-laundering (AML) and know-your-customer (KYC) obligations, including verifying your age, identity, and the source of funds used on the Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor your playing patterns and intervene where we have reasonable grounds to believe that your gambling behaviour may be causing you harm. This may include applying account restrictions or contacting you proactively.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance via live chat, email, or WhatsApp.
• Platform Improvement: To analyse aggregated usage data in order to understand how players interact with the Platform, identify areas for improvement, and develop new features and content.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus announcements, and news about upcoming events on bdg33. You may opt out of marketing communications at any time by contacting our support team.

bdg33 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your bdg33 account, execute bets, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing required to comply with applicable legal requirements, including AML regulations, age verification obligations, and any reporting duties imposed on bdg33 by competent authorities.
• Legitimate Interests: Processing carried out for bdg33's legitimate business interests, including fraud prevention, network and information security, and general Platform improvement — provided those interests are not outweighed by your rights and interests.
• Consent: Where we rely on your consent as the legal basis — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

bdg33 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the purposes outlined in this Policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other approved payment partners, for the purposes of processing deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and age-verification services used to confirm your identity in compliance with our verification obligations.
• Fraud Prevention & AML Partners: Services used to screen transactions and user activity against fraud risk indicators and sanctions lists.
• Game Technology Providers: Suppliers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, who operate the game engines accessible through the bdg33 Platform. These providers may process limited technical data necessary to deliver their games.
• IT Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers who support the technical operation of the bdg33 Platform under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory requirement, bdg33 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.

All third-party data processors engaged by bdg33 are required to process personal data only in accordance with our documented instructions and to maintain appropriate technical and organisational security measures.

bdg33 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by bdg33 fall into the following categories:

• Strictly Necessary Cookies: These are required for the Platform to function. They include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences, such as your preferred display language and region settings, to provide you with a more personalised experience on bdg33.
• Analytics Cookies: We use aggregated, anonymised analytics data to understand how visitors navigate the Platform, which pages are most visited, and where technical issues occur. This data is used solely for Platform improvement purposes.
• Security Cookies: Cookies used to detect and prevent fraudulent activity and unauthorised access attempts, including device fingerprinting tokens used by our fraud prevention systems.

Most web browsers allow you to control cookies through their settings. Please be aware that disabling strictly necessary cookies will impair the functionality of the bdg33 Platform and may prevent you from accessing certain features, including your account.

bdg33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status on the Platform, plus a minimum of five (5) years after account closure, in order to satisfy our AML and financial record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable regulatory obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for a period of three (3) years from the date of the last communication, unless the communication relates to a formal complaint or legal matter, in which case a longer retention period may apply.
• Technical and Usage Data: Retained in aggregated or anonymised form indefinitely for analytical purposes. Non-anonymised technical logs are retained for up to twelve (12) months.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

bdg33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and bdg33 servers.
• Encryption of sensitive data fields at rest in our secure database infrastructure.
• Role-based access controls ensuring that only authorised bdg33 personnel can access personal data, and only to the extent required for their specific responsibilities.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Continuous monitoring of network traffic for anomalous activity and potential intrusion attempts.

As a user of the bdg33 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 14.

• Right of Access: You have the right to request a copy of the personal data that bdg33 holds about you. We will respond to such requests within 30 calendar days.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. Please note that this right is subject to limitations where we are required by law to retain data for a specified period (see Section 8).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data that is carried out on the basis of bdg33's legitimate interests. You also have the right to opt out of marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

bdg33 implements age verification checks as part of the registration and KYC process precisely to prevent minors from accessing the Platform. Where it is discovered that a user has provided a false date of birth and is in fact under 21 years of age, their account will be closed immediately, all bets and transactions will be voided, and the matter may be escalated to the relevant authorities in accordance with applicable child protection obligations.

The bdg33 Platform may contain references to third-party game providers, payment services, and other partners. Where the Platform links to or integrates with third-party services — such as the game interfaces provided by Evolution Gaming, Pragmatic Play, or Spribe — those third parties operate under their own privacy policies and data practices, which are independent of this Policy.

bdg33 is not responsible for the privacy practices or content of any third-party service accessible through the Platform. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bdg33.

bdg33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, we will notify registered users by email or by displaying a prominent notice on the Platform at least 7 days prior to the changes taking effect, except where immediate changes are required for legal or security reasons.

The "Effective Date" at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of the bdg33 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdg33 handles your personal data, please contact our support team. All data-related enquiries are handled by trained support staff in English. We aim to acknowledge all data rights requests within 48 hours and to provide a full response within 30 calendar days.

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700-000000
• Live Chat: Available 24/7 directly through the bdg33 Platform
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When submitting a data rights request by email, please use the subject line "Data Privacy Request" and include your registered account username and the nature of your request. This will help our team locate your records and respond as efficiently as possible.